Refund Policy

We offer an 8-day return policy, which means you have 8 days from the date you receive your item to request a return. A receipt or proof of purchase (Order ID) is required.

Please note that sale items and gift cards are non-returnable and non-cancellable.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags and packaging

Returns will be accepted only under the following conditions:

  • The item is defective, damaged, or broken

  • Missing stones

  • Chain is broken or damaged

How to Start a Return

To initiate a return, please contact us at support@naysha.co.
If your return request is approved, we will provide:

  • A return shipping label

  • Instructions on how to send the item back

⚠️ Items returned without prior approval will not be accepted.

Exchanges Only

If you receive a defective or incorrect item, we will only exchange the product. Refunds are not applicable in such cases.

For any return-related questions, contact us at support@naysha.co.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Thicker chains

  • Any made-to-order or customized items

Refunds

Once we receive and inspect your return, we’ll notify you regarding approval.
If approved, your refund will be processed to your original payment method within 2–5 business days.

Please note that processing times may vary depending on your bank or credit card provider.